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Shipping

First and foremost, Nature Box Pet Emporium is committed to customer satisfaction; if you are not happy, we are not happy. We are a small, family owned business that was built from the ground up by a small handful of passionate individuals that has grown by word of mouth between hobbyists. Because of this, we offer lifetime customer support on all questions relating to our animals and supplies.

 

 

Ordering

What to expect when you order from us

 

After an order is placed, a payment receipt is sent to the email address used during checkout. When the order ships, another email containing tracking information will be sent from either FedEx or USPS. If an incorrect email address was used while placing an order, or you have not received tracking with the below order processing schedule in mind, please contact us for tracking info.

 

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Processing

When to expect your order to ship

 

We pack & ship orders as quickly as we can, paying extra attention to ensure animals arrive safely. Most supply & feeder orders ship within 1-2 business days of an order being placed. We do not ship orders containing animals over weekends, to protect them from the typical weekend delay. For that reason, animals will not ship until the following Monday/Tuesday after the order is placed, to ensure the contents avoid any delays & arrive safely. Shipping type (Standard or Express) does not affect order processing times. As always, if you are in a serious rush to receive any order, please contact us after the order is submitted to keep us in the loop! We don't mind helping out whenever possible.

 

Transit times

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Live animal guarantee

Shipping live animals

 

 Live animals are only sent Monday and Tuesday, with some exceptions; however, if temperatures are deemed too extreme, or if Fedex has issued a delay warning, we reserve the right to hold shipment, or revoke our warranty if you want the animal sent against our recommendation.

 Orders must be accepted on the first delivery attempt, and all damage claims (DOA) must be reported (with photos) within 12 hours of the package being delivered to qualify. In cases of DOA we will either reship a replacement at our cost, or issue a full refund. Which option we take is up to the client and is dependent on availability. 

 

 

 

 

 

  

 

 


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Any exceptions to these policies will be made at our sole discretion

 

 

 

Our VET partner

Aurora animal hospital

Veterinarian: Dayna Willems

(303)680-7305

20250 E Smoky Hill Rd.

Centennial, CO 80015

www.auroraanimalhospital.com

Tell 'em that Nature Box Pet sent you!